The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Citizens Advice values diversity, promotes equality and challenges discrimination.
Citizens Advice Cardiff & Vale is a registered charity reliant on trained volunteers to provide these vital services to local communities.
Our key values
We are a learning organisation, committed to personal development and continuous improvement.
We will help people to help themselves by maintaining an organisation and structure of experts able to assist by:
Operating professionally and ethically
- Listening to each and every problem
Not standing in judgement
Using our experience to help choose possible ways forward
Acting quickly to find the right person or organisation to help
Using new and innovative ways of working alongside the old, we are committed to delivering advice and information across Cardiff and the Vale of Glamorgan